Frequently Asked Questions on COVID-19 Response

Updated May 14, 2020

Health & Safety
Emergency Funding
Families First Coronavirus Response Act
Tax Information

The response to the COVID-19 pandemic is continually changing. The following information has been updated to the best of our abilities—please check original sources as information may have changed. Greater Dubuque Development provides daily updates to our website at


How do we prepare our environment for COVID-19? 
On May 1, Greater Dubuque Development launched Safe at Work in Greater Dubuque. Safe at Work can be accessed at:
Safe at Work is a local collaboration to assist our Dubuque Area employers in implementing COVID-19 guidance put forth by the Centers for Disease Control (CDC) and the Iowa Department of Public Health (IDPH) related to safety in the workplace.
Safe at Work provides a framework for employers to think through questions of employee and workplace safety, as well as a support system through the COVID-19 Business Helpline.  
Safe at Work includes the original guidance from CDC and IDPH and is updated regularly, so employers are encouraged to check back frequently.


I am a manufacturing business that is considered essential. Are there manufacturing-specific guidelines available to maintain a safe environment?
The Center for Industrial Research and Service (CIRAS) at Iowa State University is providing educational guides and direct support to help plan, prepare, protect, and recover manufacturing operations.
CIRAS can provide no-cost assistance to help you understand your next steps. CIRAS has produced materials in alignment with CDC and IDPH recommendations that relate to supply chain disruptions, PPE Resources, and protecting your business.


My employees need to show a doctor’s note to take sick leave. Is that still ok?
The CDC has recommended employers to  “Implement flexible sick leave and supportive policies and practices.”  This includes not requiring a positive COVID-19 test result or a healthcare provider’s note for employees who are sick to validate their illness, qualify for sick leave, or to return to work. Healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely manner. This has been reiterated by our own County Public Health Office. However, if your employee qualifies for Emergency Sick Leave under FFCRA, you will need medical documentation if they are sick related to COVID-19 or advised to self quarantine.


How do I report a case of COVID-19 in my workplace? 
Businesses can contact the local public health department for reporting outbreaks. In Dubuque County, contact Stacey Killian, Visiting Nurses Association, at


What should I do if my employees have been exposed, but do not have symptoms?
Employees may have been exposed if they are a “close contact” of someone who is infected, which is defined as being within approximately 6 feet (2 meters) of a person with COVID-19 for a prolonged period of time (10-30 minutes). 

  • Potentially exposed employees who have symptoms of COVID-19 should self-isolate and follow CDC Guidelines
  • Potentially exposed employees who do not have symptoms should remain at home or in a comparable setting and practice social distancing for 14 days. 
  • All other employees should self-monitor for symptoms such as fever, cough, or shortness of breath. If they develop symptoms, they should notify their supervisor and stay home.
  • *If your employees are considered critical infrastructure workforce, see next question for alternate guidance.


Do critical infrastructure (“essential”) employees have to be sent home if there is an exposure?
CDC advises that critical infrastructure workers may be permitted to continue work following potential exposure to COVID-19, provided they remain asymptomatic and additional precautions are implemented to protect them and the community.  More information on precautions and monitoring recommendations can be found on the CDC website


When can employees return to work after suspected or confirmed case?
Option 1: If, in consultation with a healthcare provider and local public health authorities knowledgeable about locally available testing resources, it is determined an employee will not have a test to determine if they are still contagious, the employee can leave home and return to work after these three conditions have been met:

  • The employee has had no fever for at least 72 hours (that is, 3 full days of no fever without the use medicine that reduces fevers) AND
  • respiratory symptoms have improved (for example, cough or shortness of breath have improved) AND
  • at least 10 days have passed since their symptoms first appeared

Option 2: If, in consultation with a healthcare provider and local public health authorities knowledgeable about locally available testing resources, it is determined the employee will be tested to determine if the employee is still contagious, the employee can leave home after these three conditions have been met:

  • The employee no longer has a fever (without the use of medicine that reduces fevers) AND
  • respiratory symptoms have improved (for example, cough or shortness of breath have improved) AND
  • they received two negative tests in a row, at least 24 hours apart. Their doctor should follow CDC guidelines.


Do I have to take my employees’ temperatures?
Workforce screening is an important step in ensuring the health and safety of employees and separating ill employees or visitors. There are multiple ways employers may set up screening.  It can be conducted by the employee at home, including temperature check, and then recorded and confirmed at a controlled entry point upon arrival to work. Temperatures and screening may also be conducted on site with appropriate PPE for the employee and screening employee. For more information, see


Can I require face coverings? Should I require face coverings?
According to the Iowa Department of Public Health’s reopening guidance, members of the public and employees should consider the use of cloth face coverings (when practical) if staying at least six feet away from others is not possible. In the event an employee has the virus but has no symptoms or had not yet developed symptoms, wearing a cloth face covering when in public can help protect others from infection if they cough or sneeze.
Employers can determine if face coverings are required, particularly for employees who have frequent contact with individuals within six feet or for prolonged periods of time. Employers should also consider if they will pay for face coverings or provide them and how they will train employees on proper usage. 



I need a small amount of emergency funding fast, what are my options?
Locally, the Dubuque Initiatives Emergency Bridge Loans provides loans up to a maximum of $10,000 and no interest or fees would be charged to the applicant for 60 days. Upon receipt of other State or Federal assistance, the applicant will repay the loan back to Dubuque Initiatives. If a business applies but does not receive State or Federal assistance, the bridge loan will be converted to a three-year, ultra-low-interest loan. Small businesses (up to 25 employees), can call the COVID-19 Business Helpline at (563) 588-3350 between 8:30 a.m. – 4 p.m., Monday through Friday, or email at to prepare an application. 

The Small Business Administration’s Economic Injury Disaster Loan (EIDL) can provide a $10,000 advance; even if an employer rejects or is denied a loan under the program; this can also be rolled into the Paycheck Protection Program (PPP) once applied for. Learn more about the advance. 
May 7, 2020: SBA is only accept new applications from Farmers and Ranchers for the Economic Injury Disaster Loan (EIDL)-COVID-19 related assistance program (including EIDL Advances) due to available appropriations funding. Check the site often for updates.


I need capital to cover the cost of retaining my employees.
The Small Business Administration’s Paycheck Protection Program (PPP) is a loan designed to help you keep your staff on payroll. Learn more and apply for PPP.


I am concerned about my current Small Business Administration Loan Payments.
The Small Business Debt Relief program provides relief to loans—SBA will cover all loan payments on 7(a), 504, and microloans for 6 months. Learn more.


Is there flexibility with the 500 employee limit for the Paycheck Protection Program?
Maybe. Review the standard Small Business Administration definitions for small businesses to see if your business qualifies.


I have over 500 employees and am not eligible for the Paycheck Protection Program. What can I do?
The Main Street New Loan Facility program may be a good fit for businesses with more than 500 employees.The Main Street New Loan Facility program may be a good fit for businesses with more than 500 employees. The program will operate through three facilities: the Main Street New Loan Facility (MSNLF), the Main Street Priority Loan Facility (MSPLF), and the Main Street Expanded Loan Facility (MSELF). Fact Sheets and information on each Facility can be found on the Federal Reserve website.  Note: these are non-forgivable loans. For additional questions, see the program’s Frequently Asked Question document.

Is the Paycheck Protection Program viable for seasonal employees?
It depends. Re-hiring must occur by June 30, 2020 so if seasonal employees are kept on the payroll or rehired by June 30, then yes. If the season does not occur during that time frame, the loan may not be forgiven; 75% must be spent on payroll for forgiveness. See the PPP FAQ #9, #14 and #41 on seasonal workers.

Can you submit an SBA loan application with a future issuance date? 
It doesn’t appear so. According to FAQ #20: “The amount of forgiveness of a PPP loan depends on the borrower’s payroll costs over an eight-week period; when does that eight-week period begin? Answer: The eight-week period begins on the date the lender makes the first disbursement of the PPP loan to the borrower. The lender must make the first disbursement of the loan no later than ten calendar days from the date of loan approval.”


What if I am funded for the Paycheck Protection Program (PPP) and my employees are on unemployment?
The PPP provides a loan to businesses with fewer than 500 employees to keep their workers on the payroll.  The Small Business Administration will forgive these loans if all employees are kept on the payroll for eight weeks and the loan is used for payroll, rent, mortgage interest, or utilities. 75% must be used for payroll expenses. Employees of businesses that take advantage of the PPP who are recalled to work (or are being paid full-time pay and benefits) are not eligible for unemployment benefits, and if they have a current claim, they should update their claim appropriately to reflect the day they were no longer eligible for unemployment benefits.


What are affiliation rules related to the Paycheck Protection Program?
Four tests for affiliation, based on control, apply to participants in the PPP. For purposes of the determining the number of employees of an applicant to the PPP, the applicant is considered together with its affiliates.

  • Affiliation based on ownership
  • Affiliation arising under stock options, convertible securities, and agreements to merge
  • Affiliation based on management
  • Affiliation based on identity of interest

Read the full description from the Treasury Department.


What do I need to know about applying for both the Economic Injury Disaster Loan and the Paycheck Protection Program?
You may apply for both if they are applied for different purposes. Review a short summary to learn more.


Is there a FAQ on the Paycheck Protection Program?
Yes. The FAQs occasionally have updates. Ensure you are reading the latest version posted on the Treasury Department website or see for daily updates. 



Work has slowed down. Is there an alternative to avoid layoffs?
Employers considering a slowdown who want to conserve their workforce and ensure they are able to work when the economy picks back up, can avoid layoffs through the Voluntary Shared Worker Program. 


Are salaried employees eligible for the Voluntary Shared Worker program?
No, it is only for hourly employees.


If my business was required to close, what order do employees use leave?
Employees can choose to use PTO or other leave if your policy allows that, but they don’t have to. They can file an unemployment claim right away and be eligible. If this is not permanent, they may prefer to have PTO available when they return to work. No set rule.


Can business owners apply for unemployment? 
Yes; sole proprietors, self-employed, and non-profits qualify under the CARES Act; other business owners who pay into unemployment system and count themselves on the payroll are also eligible for state unemployment.


If an employer lays off workers, but then needs to rehire someone for different duties, do they have to offer this position to a laid off employee? 
It’s up to the employer to bring an employee back or hire someone else for available work; If an employer offers the laid-off employee a different type of job, it is up to the employee if they choose to accept that new job, or still receive unemployment for the previous lost job.


Can a worker file for unemployment if they haven’t been formally laid off? 
Yes, they can file for partial unemployment for reduced hours; CARES Act unemployment also applies in this circumstance.


Are my employees still eligible for unemployment insurance benefits if I can only return them to work on a reduced schedule?
Maybe. Iowa allows for partial unemployment benefits. The employee needs to report their wages earned each week when making their weekly claim for benefits. This type of income includes: wages; holiday pay; sick leave; stand-by pay; tips, gratuities, commission, and incentive pay; and, any compensation other than cash (i.e. room and board, cell phone). They may earn up to 25 percent of their weekly benefit amount (WBA) before the benefit payment is reduced, but there is still a requirement to report all earnings even if under 25 percent. Earnings higher than 25 percent will reduce the employee’s benefit payment. If they earn $15 or more over their WBA, they will not receive a benefit payment for that week.


Can employees on two-week quarantine claim unemployment?
Prior to April 1, 2020: yes.  After April 1, 2020 they would use FFCRA emergency sick leave; if they are laid off during the leave period, they can collect unemployment.


If you force someone to go home due to suspicion of symptoms, are you paying them? 
Yes, under FFCRA they would then receive emergency sick leave.


Is there a way for employers to know how much unemployment an employee will receive?
No—the claimant can contact Iowa Workforce Development, and they can look it up to give them a general idea. If you have questions about your claim, call 1-866-239-0843, or email


Can I apply for unemployment and EIDL and PPP?
Yes, they aren’t mutually exclusive. But you can’t use PPP to pay yourself as business owner if you are collecting unemployment, and you can’t use EIDL and PPP for same purpose.


How does the CARES Act create new unemployment insurance benefits?
To assist employers and employees seeking information about state and federal unemployment claims, Iowa Workforce Development has expanded their website to include specific information on expanded unemployment benefits available through the federal CARES Act legislation. 


How do you apply for CARES Act unemployment?
There is one claim through Iowa Workforce Development—CARES Act benefits will be processed through this filing as well as eligible state unemployment.


Employees staying home due to fear of COVID-19 risk—how would this impact the employee’s employment status if this leave is not approved by the employer?
Every employer will have to make their own decision on whether they have work for employees or not and what they will do if people aren’t wanting to work. This may count as a voluntary quit because the employee is self-imposing a quarantine without medical reason directed by healthcare professional.


I have an employee refusing to return to work. What should I do? 
Iowans who have been placed on a temporary layoff related to COVID-19 but refuse to return to work when recalled by their employer will lose unemployment benefits, except for certain circumstances including:

  • If you have tested positive for COVID-19 and are experiencing symptoms; 
  • If you have recovered but it caused medical complications rendering you unable to perform essential job duties; 
  • If a member of your household has been diagnosed with COVID-19; 
  • If you are providing care for a member of your household who was diagnosed with COVID-19; 
  • If you do not have childcare due to COVID-19 reasons; or 
  • If you do not have transportation to your place of work because of COVID-19.  

Employees in any of these positions are strongly encouraged to work with their employer in the best way to handle the situation to return to work.

If you have offered work to employees and your employee refuses to return to work, you must notify Iowa Workforce Development here 


Where can someone access legal advice?
A COVID-19 legal information hotline has been launched through a partnership between Iowa Legal Aid, the Iowa State Bar Association, and the Polk County Volunteer Lawyer Project. 1-800-332-0419


Does everyone getting unemployment get the additional $600?
Yes, if you are getting only $1, you will still get the $600 per week under the expanded unemployment.


I got a notice with my benefit amount but it doesn’t mention the $600 per week? Why?
The $600 is coming from the Federal Government not the state unemployment insurance program. You will likely not be notified about the $600, it should be deposited at the same time as the unemployment but the state UI is not depositing or managing those funds.


I own my own business. The governor has said businesses in my county and industry “may” reopen but I do not want to reopen my business yet. Am I still eligible for unemployment under the CARES Act?
Yes, so long as your business closed due to one of the qualifying COVID-19 reasons.



What does Families First Coronavirus Response Act mean?
The Families First Coronavirus Response Act (FFCRA) requires certain employers to provide employees with paid sick leave or expanded family and medical leave for specified reasons related to COVID-19. The Department of Labor’s Wage and Hour Division administers and enforces the new law’s paid leave requirements. These provisions will apply from the effective date through December 31, 2020. Employees on COVID-19 related absence may qualify for 2 weeks of emergency sick leave and 10 weeks of emergency FMLA depending on the reasons they are taking leave.


What qualifies for FFCRA Sick Leave and expanded family and medical leave?
Generally, the Act provides that employees of covered employers are eligible for:

  • Two weeks (up to 80 hours) of paid sick leave at the employee’s regular rate of pay where the employee is unable to work because the employee is quarantined (pursuant to Federal, State, or local government order or advice of a health care provider), and/or experiencing COVID-19 symptoms and seeking a medical diagnosis; or
  • Two weeks (up to 80 hours) of paid sick leave at two-thirds the employee’s regular rate of pay because the employee is unable to work because of a bona fide need to care for an individual subject to quarantine (pursuant to Federal, State, or local government order or advice of a health care provider), or to care for a child (under 18 years of age) whose school or child care provider is closed or unavailable for reasons related to COVID-19, and/or the employee is experiencing a substantially similar condition as specified by the Secretary of Health and Human Services, in consultation with the Secretaries of the Treasury and Labor; and
  • Up to an additional 10 weeks of paid expanded family and medical leave at two-thirds the employee’s regular rate of pay where an employee, who has been employed for at least 30 calendar days, is unable to work due to a bona fide need for leave to care for a child whose school or child care provider is closed or unavailable for reasons related to COVID-19.
  • Department of Labor FFCRA leave guidance


Do I have to comply for FFCRA leave and FMLA?
Yes, if you have less than 500 employees and do not have a hardship waiver documented. The FFCRA’s paid leave provisions are effective on April 1, 2020, and apply to leave taken between April 1, 2020, and December 31, 2020.    


How do I get an exemption for the FFCRA leave if I am a small business with less than 50 employees?
An employer, including a religious or nonprofit organization, with fewer than 50 employees is exempt from providing (a) paid sick leave due to school or place of care closures or child care provider unavailability for COVID-19 related reasons and (b) expanded family and medical leave due to school or place of care closures or child care provider unavailability for COVID-19 related reasons when doing so would jeopardize the viability of the small business as a going concern. 
To elect this small business exemption, you should document why your business with fewer than 50 employees meets this criteria. You should not send any materials to the Department of Labor when seeking a small business exemption for paid sick leave and expanded family and medical leave.


Does FFCRA regulations apply to employees who are sick for non-COVID-19 reasons, i.e. paternity or maternity leave, other illness, taking care of family member with non COVID-19 illness?
No, employees with other leave needs should follow existing employer leave policies. FFCRA only applies to COVID-19 related reasons.


What documents do employees need to document leave for tax credit purposes under FFCRA?
See Internal Revenue Service information for documenting FFCRA for tax credits. Generally, an Eligible Employer will substantiate eligibility for the sick leave or family leave credits if the employer receives a written request for such leave from the employee in which the employee provides: 

  1. The employee’s name; 
  2. The date or dates for which leave is requested; 
  3. A statement of the COVID-19 related reason the employee is requesting leave and written support for the reason; and
  4. A statement that the employee is unable to work, including by means of telework, for such reason. 
  • In the case of a leave request based on a quarantine order or self-quarantine advice, the statement from the employee should include the name of the governmental entity ordering quarantine or the name of the health care professional advising self-quarantine, and, if the person subject to quarantine or advised to self-quarantine is not the employee, that person’s name and relation to the employee. 
  • In the case of a leave request based on a school closing or child care provider unavailability, the statement from the employee should include the name and age of the child (or children) to be cared for, the name of the school that has closed or place of care that is unavailable, and a representation that no other person will be providing care for the child during the period for which the employee is receiving family medical leave and, with respect to the employee’s inability to work or telework because of a need to provide care for a child older than fourteen during daylight hours, a statement that special circumstances exist requiring the employee to provide care.


If an employee is advised to stay home, do I have to pay them leave if they prefer to collect unemployment?
Yes, you have to comply with FFCRA and provide them sick leave if you have work available for them. This is not PTO, this is FFCRA emergency sick leave.


What if my employees’ hours vary each week? How do I calculate FFCRA leave wages?
Average hours worked over 6 months, or expected to do over next two weeks, or what you anticipated for hours when you hired them.


I don’t offer a PTO plan currently, do I have to provide two weeks under FFCRA?
Yes. See the Department of Labor FAQs for amount of leave and wages employees are entitled to depending on one or more eligible reasons.


What if their child is sick (not tested for COVID-19) and the employee stays home with them—does that fall under paid leave?
Yes, if the employee is required to be home to care for someone who is self-isolated (under care of health provider); the employee qualifies for emergency sick leave if they are unable to work or telework while providing this care.


Do I have to offer FFCRA leave if I am closed? 
No, it only applies if you have work for your employee either on site or by telework and they are unable to work because of an eligible reason. Furloughed or laid off employees do not qualify and should apply for unemployment.



What tax provisions are available to businesses?

  1. Employee Retention Credit: This provision would provide a refundable payroll tax credit for 50 percent of wages paid by eligible employers to certain employees during the COVID-19 crisis. The credit is available to employers, including non-profits, whose operations have been fully or partially suspended as a result of a government order limiting commerce, travel or group meetings. The credit is also provided to employers who have experienced a greater than 50 percent reduction in quarterly receipts, measured on a year-over-year basis. The credit is not available to employers receiving assistance through the Paycheck Protection Program. The credit is provided through December 31, 2020
  2. Delay of Payment of Employer Payroll Taxes: This provision would allow taxpayers to defer paying the employer portion of certain payroll taxes through the end of 2020, with all 2020 deferred amounts due in two equal installments, one at the end of 2021, the other at the end of 2022. The deferral is not available to employers receiving assistance through the Paycheck Protection Program. The credit is provided through December 31, 2020


Our Existing Business and Workforce Solutions teams have been providing one-on-one assistance to area employers—this page is intended to provide guidance for some of the common questions we’re fielding. 

If we can can help your business navigate this constantly evolving landscape, contact us at
563-557-9049 or

Download FAQs in PDF
Updated May 14, 2020